COVID-19 safety measures and activities
Because of COVID-19, everything looks different. Christmas town Valkenburg as well. There are still activities like Christmas in MergelRijk and Winter Wonderland. And these will take place. This is thanks to extensive measures that have been taken for your safety. We only ask you to observe a few rules and then we can all safely enjoy a 100% Christmas atmosphere!
The most important thing is to keep a distance of 1.5 metres and plan your day in advance. We wish you lots of fun in advance!
Here is everything you need to know for a safe visit to Christmas in Valkenburg.
Are there any restrictions regarding COVID-19 in the caves? And in the surroundings?
Check the websites of the caves for the specific measures per activity and here for here the measures in Kerststad Valkenburg.
Which activities will not take place?
Unfortunately, due to the measures, Christmas Market Municipal Cave, Christmas Market Velvet Cave, Christmas Fairytales Parade, Route d'Amuse and Santa's Village cannot take place this year. Activities that will take place can be found on the homepage.
If I have bought tickets and everything gets cancelled because of COVID-19, will I get my money back?
Yes, if it is decided by the government and veiligheidsregio that the caves should close, the ticket money will be refunded.
If I have bought tickets and I or someone in my environment falls ill and we cannot come, will I get my money back?
No, if you have to cancel, for whatever reason, we will not refund tickets.
For Winter Wonderland: In case it is not possible to visit, it is possible to apply for a voucher to come back another day.
If we report the number of visitors and date of our visit on time, can we enter without tickets purchased in advance?
No, tickets can only be purchased online in advance.
Where can I buy tickets?
Tickets are only available online and can be bought in advance on the Kerst in MergelRijk and Winter Wonderland pages. Tickets are available on date and time block.
If it is impossible for you to purchase your tickets online, you may be able to book your tickets via your accommodation or try to buy tickets (limited availability only) at the Visit Zuid-Limburg Experience (Valkenburg city centre, Theodoor Dorrenplein) or at the Visit Zuid-Limburg Shops (information centres). At the Visit Zuid-Limburg Experience you can also get an overview of all you can do in Valkenburg and its surroundings.
Are there combi-tickets for sale?
No, this year there are no combi-tickets for sale.
Are there group tickets for sale?
No, because of the COVID-19 safety measures there are no group tickets for sale.
Please note to make sure that you arrive on time. Your ticket is only valid and gives access on the indicated time on your ticket. No sooner, nor later.
Can I also buy a ticket at the checkout?
For Kerst in MergelRijk you can. At Winter Wonderland this is not possible and you have to buy a ticket online in advance.
I have bought tickets for the time block 11.00-11.30 hrs. Do I have to leave the cave within half an hour?
No, the time block of half an hour gives you the space to enter the cave between 11.00 and 11.30 hours. You have an average of 1 to 1.5 hours to visit a cave.
Winter Wonderland works with time blocks of 15 minutes. Within these 15 minutes you can have the tickets scanned. An average visit to the cave is 15 minutes.
How many people can enter per time slot?
No more visitors than the safety and distance in the cave can be guaranteed. Time slots are per half hour or quarter of an hour so that there are no (large) queues.