FAQ Tickets

How many people can enter per time slot?

There may be no more visitors in the cave, than for whom safety can be guaranteed. Time slots are per half hour or quarter hour so that (large) queues do not occur.

If I bought tickets and because of corona everything is cancelled, do I get my money back?

Yes, if the government and safety region decide that the caves must close, the ticket money will be refunded.

If I bought tickets and I or someone close to me gets sick and we can't come, do I get a refund?

Please contact the activity or support@tickli.nl. We will check if the tickets can be rescheduled for another date and time.

Where do I buy my tickets?

Tickets are only available online and must be purchased in advance through the ticket shop. Tickets are available by date and time slot. Do you want to order tickets for multiple activities all at once? That is possible, also for different dates! Place your tickets in the shopping basket and continue shopping for other Christmas activities. This way you can put together your own (multi-day) visit to Christmas Town Valkenburg. Then you pay in one go. Make sure you take enough time to visit the activities (a visit to one of the caves takes about 1.5 hours). Once booked, it is not possible to deviate from your booking.

Are combo tickets also for sale?

You can combine the activities yourself by choosing tickets for multiple activities and then paying for them in one go. Choose a date, time and tickets for each activity and click on order. Then choose another activity and repeat the steps of date, time, tickets and order. The tickets will be placed in your shopping basket. At the last activity, follow the steps to checkout all tickets at once. Please make sure to reserve enough time between the activities (a visit to one of the caves takes about 1.5 hours). Once booked, it is not possible to deviate from your booking. You will receive your tickets in a download and by email.

Are there also group tickets?

Yes, it is possible to buy group tickets for both Christmas markets in the caves from 20 people upwards. These can be ordered online. Tickets for different activities can be ordered at the same time. Select a date and time for an activity, group tickets and click on order. Then choose another activity and repeat the steps of date, time, tickets and ordering. The tickets will be placed in your shopping basket. At the last activity, follow the steps to checkout all tickets at once. Please make sure to reserve enough time between the activities (a visit to one of the caves takes about 1.5 hours). Once booked, it is not possible to deviate from your booking. You will receive your tickets in a download and by email.

• Please make sure that you are present at the cave at the specified time! Only then can you enter and will your ticket be valid. Not before and not after.

If we notify the number and dates of our visit in time, can we enter without tickets purchased in advance?

No, tickets can only be purchased in advance and online. 

Can I also buy a ticket at the ticket office?

At Christmas Show in MergelRijk and Winter Wonderland you can. At Christmas Market Municipal Cave and Christmas Market Velvet Cave you can't and you must buy a ticket online in advance.

I bought tickets for the 11:00-11:30 time slot. Do I have to leave the cave within half an hour?

No, the time slot of half an hour allows you to enter the cave between 11.00 and 11.30 am. You have on average 1 to 1.5 hours to visit a cave.